Privacy Policy & SMS/Text Messaging Addendum

Effective Date: August 30, 2025

JP Health and Wellness
201 Tom Hall St #2055
Fort Mill, SC 29716
Email: [email protected]

This document governs the privacy practices of www.jphealthandwellness.com. It explains what personal data (PD) and non-personal data (NPD) we collect, how we collect it, how we use it, how we share it, and what rights you have. It also includes our SMS/Text Messaging Addendum to comply with U.S. A2P 10DLC requirements.

Your Rights

When using our website and submitting personal data, you may have rights under GDPR and other laws, including:

  • Right to be informed

  • Right of access

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object (including to direct marketing)

  • Rights regarding automated decision-making/profiling

  • Right to file a complaint with supervisory authorities

Definitions

  • Personal Data (PD): Any information relating to an identifiable person (e.g., name, email, phone).

  • Non-Personal Data (NPD): Information that is not personally identifiable.

  • Visitor: Someone who browses our site.

  • Member: Someone who registers, purchases, or uses our services.

Information We Collect

We may collect information in the following ways:

  • Automatic information: IP address, browser/device details, pages visited.

  • Cookies and tracking: For analytics, personalization, and advertising.

  • Registration: Name, email, phone, and account details.

  • Purchases: Billing details, address, payment info, contact info.

  • Mobile apps: If applicable, device and location data.

  • Chat/contact forms: Email, name, and any info you provide.

  • SMS program (new): Mobile number, opt-in consent time/date, delivery reports, HELP/STOP requests, and frequency preferences.

Our Legal Basis for Processing

  • Contract necessity: To provide products/services you purchase.

  • Consent: For newsletters, promotional offers, and SMS marketing.

  • Legitimate interests: To improve services and security.

Use of Information

We may use your information to:

  • Provide services you requested

  • Process payments and orders

  • Send appointment reminders and updates

  • Communicate promotions (email/SMS, if opted in)

  • Improve site performance

  • Prevent fraud or abuse

Cookies and Analytics

We use cookies and services such as Google Analytics and Facebook Pixel for remarketing, advertising, and measurement. You can disable cookies in your browser but some features may not function.

Sharing of Information

We may share your data with:

  • Service providers: Payment processors, hosting providers, SMS/email delivery platforms, analytics partners.

  • Legal authorities: When required by law.

  • Successors: In case of merger, acquisition, or bankruptcy.

We never sell your PD for marketing. Aggregated, de-identified data may be shared for analysis.

SMS/Text Messaging Addendum

Program Description: By opting in, you agree to receive SMS/MMS messages related to reminders, account updates, and promotional offers.

Opt-In: Consent is collected via website forms, written agreements, or by texting a keyword. Consent is not a condition of purchase.

Opt-Out: Text STOP at any time to cancel. A final confirmation will be sent. No further messages will be delivered unless you re-opt in.

Help: Text HELP for assistance or contact [email protected].

Message Frequency: Typically 1–6 messages per month. Frequency may vary based on your relationship with us.

Message/Data Rates: Standard message and data rates may apply.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Age Requirement: SMS program participants must be at least 18 years old.

Data Collected for Messaging: We collect your mobile number, consent record, and message activity (such as delivery reports and opt-outs). This data is used only to operate the messaging program and will not be sold.

Sensitive Data: SMS is not a secure channel. Do not send protected health information (PHI) by text.

Protecting Children’s Privacy

Our website is not directed to children under 18. We do not knowingly collect data from minors.

Data Retention

We retain PD as long as needed for business, legal, or tax reasons. When no longer required, data is securely deleted.

Security

We use industry-standard safeguards, including encryption for sensitive transactions. While we strive to protect your data, no system is 100% secure.

Revoking Consent

You may revoke consent for us to process your PD, including SMS consent, at any time by emailing [email protected] or texting STOP.

Changes to This Policy

We may update this Privacy Policy and SMS Addendum. Material changes will be posted here with a new effective date.

Contact Us

JP Health and Wellness
201 Tom Hall St #2055
Fort Mill, SC 29716
Email: [email protected]